Faq Sections

Product Information
Where are utopia designs from?

Most utopia garments are exclusive in-house designs. They are only available within our stores and on our online platform. Utopia also imports a small range of indie designs from other labels to complement the utopia range. These items will be labeled with "imported" on the description in the product page.


What does it mean when a product is tagged "Every piece is unique"?

Batik fabrics are usually only 2m long and are not mass printed. Thus, once the fabric is used up, we are unable to duplicate a second piece. This is why every item, even of the same design, will be different from others, it results in an article of clothing whose pattern variation will belong uniquely to you.


After purchase, our customer support team will reach out to you via Whatsapp with images of the various pattern variations for you to choose from.


Will my clothes shrink?

In general, the materials we use do not shrink. Most of the materials have been pre-washed. However, to increase the lifespan of your garments, it is best to avoid machine spin-dry and hot water treatment. Do note that some stretch materials will expand slightly if machine treated and cotton may shrink when used with a dryer.


Show More >>
Online Ordering Guide
How do I purchase the items I would like to buy?

Explore the website and click on any item you are interested in to go to it's individual listing. Select the colour you want, your size (see Product sizes in this FAQ section for more information), and quantity. Once you have finalised the details, click the ADD TO CART button.


Click on the cart icon on the top right navigation to go to your consolidated shopping cart. Select your address and shipping method, and proceed to payment.


For items that have an ""Every Piece is Unique Tag"" (generally for batik products), our Customer Service team may contact you to discuss the patterns you would like to purchase. Refer to the ""Every Piece is Unique section in this FAQ section for more details.


How do I add my address for shipping?

Make sure you have already signed in to your account. Click your name on the top right navigation bar. Within My Account, click on Add My First Address. Fill in all the neccessary information and click SAVE.


You can fill in multiple addresses for future uses, using the same procedure.


How do I create an account with Utopia Apparels?

To place an order online, you will first have to create an account with Utopia.


When you first enter the website, you will see a pop-up asking if you are new here. Key in your email address within the given field to start an account.


If you missed the pop-up window, you can alternatively click the human icon in the top navigation bar to go to the log in page, you will see a section for account creation on the right. Key in your email address and click on the "Create an Account" button below.


You will be led to a page to add in the personal information that you will need for purchases. All information will be kept confidential. Fill up all the required fields in the form and wait for your "welcome" e-mail with all your new account information.


Payment Methods
What currency are the prices displayed in?

Our website has newly implemented currency conversion for selected countries.Select the currency you are using in the navigation bar at the top right hand corner. If your currency is not listed, the default pricing will be in Singapore Dollars (SGD).


What payment methods do you accept?

We accept the following payment methods:

- PayNow

- Paypal

- Pay with Credit/Debit Card through PayPal


What is PayPal?

PayPal is a secure payment method for online purchases enabling buyers and businesses to send and receive money online in 190 countries. It is the most popular payment methods online today. For more information, please refer here.


Show More >>
Shipping and Handling
By Local Courier

Orders within Singapore will be sent via Singpost Smartpac.


Delivery is free with purchases of $50 and above. A charge of $5 applies for purchases under $50. You can expect your package to arrive within 2 to 3 working days upon shipping. Tracking number will be provided upon request.


International Shipping

All international orders will be shipped via DHL. You will be sent an email with a tracking number for your order.


Delivery time will vary between 10-21 days depending on location & custom clearance in each country.
For convenience, Utopia charges a flat rate for all shipping orders according to destination.


!Important note: Due to COVID-19, transit times are estimated and may be further delayed due to uncertain circumstances. Items are sent via Singpost, registered international mail.


International shipping fees for general items

This are the shipping fees for all products, unless stated otherwise in the following sections.

Destination

1 to 2 items

3 items or more

Zone 1 Malaysia & Brunei

$15

$25

Zone 2 Countries in Asia & Pacific

$25

$40

Zone 3 Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East

$35

$50


We may adjust the shipping charges according to your destination and item weight, but this will not happen unless it is absolutely neccessary. We will send you an email to inform you if it is required.


Show More >>
Privacy Policy
Utopia Website Privacy Policy

In order to make your visits to utopiaapparels.com as responsive as possible, we collect information when you visit us. To help ensure an enjoyable online experience for all of our visitors, we provide this summary of what information to utopiaapparels.com collects online, and how utopiaapparels.com uses that information. This privacy policy statement applies only to the information collected online by utopiaapparels.com


General Browsing

utopiaapparels.com gathers navigational information about where visitors go on our website. This information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may be collected which will provide information regarding the general use of our Web site.


Contact Us, Help or Feedback

If you complete a general "Contact Us" form on our Web site, we may collect your name, e-mail address, mailing address and any information that you provide in the text of your message.


Show More >>